Başkent University Hospitals Quality Policy

It is the Quality Policy of Başkent University Hospital and its affiliated healthcare institutions to commit to meeting all requests related to the health conditions and healthcare needs of patients who apply to our hospital, at the highest level and in a timely manner, through continuously improving performance, an expert professional staff, and the use of the latest technologies.

All healthcare services are provided in full compliance with applicable legal and healthcare regulations, with the objective of meeting patient needs and expectations, ensuring patient satisfaction, and delivering services in a manner that serves as a model for other healthcare institutions.

PROF. DR. ALİ HABERAL
Director of Healthcare Institutions

Authorizations & Certifications

Bir sertifikanın fotoğrafını göndereceğim İnglizcedeki yazı sertifikanın altında olacak.

International patient services at our hospital are provided under official authorization granted by the Ministry of Health of the Republic of Türkiye.

Our Corporate Purpose, Objectives, and Core Values

Our Corporate Purpose

To ensure the uninterrupted delivery of healthcare services by utilizing the minimum necessary resources in the shortest possible time, at the lowest feasible cost, and with zero tolerance for error, while fully meeting the needs and expectations of patients, their relatives, and our employees.

For Our Patients

·        To provide healthcare services in compliance with international health standards,

·        To ensure patient safety through evidence-based medical practices,

·        To uphold ethical principles at every stage of diagnosis and treatment without exception,

·        To demonstrate a compassionate, caring, and empathetic approach throughout the entire course of patient care by all members of our healthcare staff,

·        To continuously strengthen our technological infrastructure in order to deliver healthcare services at the highest level,

·        To understand patient expectations and pursue continuous improvement in order to exceed those expectations.

Our Core Values That Guide Our Service Delivery

We Are People-Centered

Employees of Başkent University Hospital are committed to a compassionate and patient-focused service approach, valuing their patients and demonstrating strong dedication to their care. While addressing patients’ current needs and expectations, we also strive to understand and anticipate their future requirements.

We Are Distinctive

Guided by science, the employees of Başkent University Hospital are driven by the excitement of making a difference through the services they provide and are continuously committed to differentiation and excellence.

We Are Participatory

Our human capital is our most valuable asset. In our journey toward achieving our vision, we actively benefit from the knowledge, skills, and experience of our employees.

We Respect Information Confidentiality

As employees of Başkent University Hospital, we exercise the utmost care to protect and maintain the confidentiality of all information belonging to our patients and our institution.

We Respect the Rights of Patients and Their Relatives

All activities at Başkent University Hospital are carried out with full respect for the rights of patients and their relatives.

We Are Committed to Ethical Values

Employees of Başkent University Hospital conduct all activities in strict accordance with ethical principles.

We Comply with Laws and Regulations

Employees of Başkent University Hospital act in full compliance with all applicable laws and regulations in every aspect of their work.

We Prioritize Occupational and Patient Safety

The safety of our employees, patients, patients’ relatives, and all individuals affected by our activities is our responsibility. Therefore, minimizing risks arising from our operations is a fundamental duty.

We Believe in Quality Management Systems

As Başkent University Hospital, in line with our quality policy, we believe in the importance of implementing Quality Management Systems and Healthcare Quality Standards, and in continuously improving these systems in response to evolving conditions and institutional needs.